Question 1

How do I get started with the Humane app?

Accepted Answer

Just signed up, and completing onboarding? Find all relevant details here Updated on October 19, 2020 You can access the Humane app from https://app.humanecare.com.au/signup. After signing up, you will be taken to a 3-step onboarding process. Completing this will require you to refer to your NDIS plan, and to your NDIS portal or spreadsheet and take a few minutes after which you will be ready to go!

For the Step 1 of onboarding as shown below, enter the participant's basic details. For plan start and end details, please refer to your NDIS plan.

In Step 2, simply select the self-managed budget categories that appear in your NDIS plan. You can also select categories in your plan that are not self-managed if you wish to track and plan for them too. You can always change these later. If the subcategories in your plan do not exactly match what's on the platform (e.g. no mention of "Assistance with Daily Life", only total core support), you can just allocate all your core funds to one of the subcategories of Core OR you can divide the Core budget into two or more subcategories on the app. For full details, please refer to this article.

For the final step, for each category that you selected in the previous plan, please add Total Budget,

Question 2

How do I plan and forecast my entire budget for future using the 'Plan budget' page?

Accepted Answer

Confidently spend funds knowing where your budget stands at all times now, and in the future Updated on October 14, 2020 One of the core things that Humane enables you to do is - Plan confidently for the future, so that you can maintain your peace of mind at all times.

Planning for future will help you make sure that you never run out of funds early, and never miss out on support you deserve. At one glance, you can know exactly how much you will be spending by end of every month and plan accordingly.

To do this, click on the 'Budget' option from the left navigation bar. Now from the dropdown at the top, select the category you want to plan the budget from.

Now, go to the 'Plan Duration' tab to see the chart as shown above. Here you can see the 'Initial Spend' and 'Past Spend' in dark red and red. Currently we cannot see any light red area as we have not planned for any sessions yet.

You can learn more about how this chart works here How do I understand and best use the 'Plan Duration' chart on Budget page?

Your aim should be to plan your funding so that, by the end of your budget duration, your planned budget matches the dotted line. There should be no gap between the two. But when you start planning, most likely there will be a g

Question 3

5 steps to set-up your self-management with Humane - Complete Overview

Accepted Answer

Just joined Humane? Get everything set up using this step-by-step guide. Updated on October 20, 2020 Without wasting any time, let's go straight to 4 steps you can take to make your self-management beautifully simple using Humane.

1. Complete your onboarding on the platform

After you sign up from https://app.humanecare.com.au/signup, first step is to complete your onboarding on to the platform. This is a 3 step process that should take just a few minutes! You will need to refer to your NDIS plan, and possibly your NDIS portal or current excel spreadsheet.

We've already covered everything you need to know about onboarding in this article

2. Add & track past support sessions on the platform

After you sign up and complete your onboarding, you will see one of the two screens below.

a. If you added 'Estimated Past Spending' as Zero during step 3 of onboarding

In this case, since you didn't add any past spending, you can add past support sessions now. Refer to this article for details - How do I add, edit, duplicate or delete a support session?

Question 4

What happens when I accept or reject a planned session in 'Sessions waiting for approval'?

Accepted Answer

When you accept a planned session for a particular date, it gets added to the Session coming up section.

Before

After

When you decline an expected planned session for a particular date, it gets discarded and disappears, meaning that it actually didn't end up happened.

Currently, you cannot undo your actions for accepting or declining a session. We will enable this feature in a future version. Until then, if you accidentally reject a session, you can simply click on 'Add Session' button and add it separately.

To know full details on how to plan for the future and track the planned sessions over time, read the articles

How do I use the tools on the Budget page to plan my spending and support for future? How do I track future planned sessions over time?

Question 5

How do I find past support sessions based on certain criteria? E.g. name, date range, price range, whether I've paid etc.

Accepted Answer

Filters and search are great tools to find whatever you want from existing sessions Updated on October 20, 2020

Filters Let's say you want to see all the support sessions that happened with a specific provider.

To achieve this, go to the 'Sessions' page and click on 'Filters' button towards the top.

Now simply select the option you want to filter based on 'Provider'. Select your provider and click 'Apply Filters'.

You will now only see sessions based on the filter you applied. We selected all sessions based on Provider 'Care Ability'.

To go back to seeing all support sessions again, simply click 'Reset all filters' option.

Similarly you can also filter based on whether you've paid or claimed a session, the price range, date range, budget category, whether you've added invoice etc. You can also use a combination of filters.

An example is - let's say you want to see all the sessions by provider 'Care Ability' that you have not claimed for. For this, simply select the filter options 'Care Ability' for provider and 'Not paid' tag, and press 'Apply filters'.

Search At any time, you can simply press any session name from the search and all the past session

Question 6

How do I update the budget or plan details that I added at the start?

Accepted Answer

Plan details can be updated to change plan start and end dates, budget categories and total and estimated spend for each.

If you want to edit the plan details that you added during onboarding or when you created an additional plan, simply click on 'Plan Details' option in the left navigation bar.

Now from the 'Plan Details' section, simply click on the 'Edit Plan' button.

Once you click the button, a 3-step popup will appear similar to what you filled during onboarding.

Step 1 - Change your 'Plan Start Date' or 'Plan End Date' if you need to.

${color}[#808080](Please note that if you've received a new plan from NDIS, you should be adding a new plan rather than updating the existing one.)

Step 2 - Change the categories that you want to track or plan your budget for, if you need to.

One thing to note here is that you cannot remove a category that you already have past or planned sessions for. To remove it, first you have to remove the sessions associated with that category. Other than that, you can add or remove any other category.

Step 3 - In the

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