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Understanding the general working of the entire platform to help you manage your funds easily and smoothly.
5 steps to set-up your self-management with Humane - Complete Overview
Just joined Humane? Get everything set up using this step-by-step guide. 1. Complete your onboarding on the platform After you sign up from https://app.humanecare.com.au/signup, first step is to complete your onboarding on to the platform. This is a 3 step process that should take just a few minutes! You will need to refer to your NDIS plan, and possibly your NDIS portal or current excel spreadsheet. We've already covered everything you need to know
How do I stay prepared in case of an NDIS audit?
Sometimes, NDIA audits the participants to make sure they're complying with all the NDIS rules and to make sure that the funds are being used properly. To stay prepared in case of an NDIS payments audit, you need to be able to produce: Bank statements of your NDIS bank account for the past 5 years, and The invoices or receipts for every support session that you used funds for, for the past 5 years Humane provides you with an easy method to store all your support sessions with all their
Can I request to delete my data from the platform?
Yes, sure! Your data belongs to you and only you. So, if you decide to leave the platform and want your data deleted, just let us know at firstname.lastname@example.org and we'll delete your data within 7 business days.
Can one account manage multiple plans? E.g. Can I managing plan for both children through one account?
At this moment, this will require multiple accounts. But since this is a highly requested feature we will be implementing it very soon. After that, you will be able to add more than one plans in your account. And select which one you want to be able to manage at the time.
Can two people manage the same plan? E.g. Can I and my spouse manage plan for our son?
Currently, this is only possible by creating one account and creating a common password that the two people can share. However, soon on Humane you will be able to share the plan across multiple accounts and manage at the same time. You might want to change your password while doing this.
How do I make sure I am on track with my budget for each category?
Not overspending or underspending your budget is important to take care of as a self-managing participant. Humane makes it really easy for you to do so by providing you this information right on the Overview page. The budget overview chart on the dashboard page tells you what percentage of funds you have spent for each category. The ideal spend line tells you how much you should've spent. This gives you a good general idea of how much ahead or behind you are in your spending. ![Overview pa
How do I make sure I do not run out of funds early?
Humane gives you an easy way to track and plan your funds for the future, so you can make sure your budget never runs out early. For this, go to the Budget page, choose the budget category from the top and then click on the Plan Duration chart. Using this chart, you can see whether your forecasted spending is roughly around the dotted line. If it is, congrats! - this means that what you're spending is close to what you should be spending. The chart in this case will look like the image bel
How can I submit feedback for improvements to the app?
You can submit your feedback on the in the application. Feedback button Now simply enter the feedback and click on Send Feedback. You can submit feedback specific to any page you're currently on. You can also click on the Live Chat option
Is Humane free to use? Do I get a free trial? How much do I need to pay? Can I claim it from my NDIS budget?
Pricing Humane's fair and transparent pricing can be found at https://humanecare.com.au/pricing. Trial and Free version When you sign up to Humane, you get a 30-day free trial, where you get access to all the Pro features. This includes multiple participants, plans and unlimited planning, tracking, invoices, documents and sharing. You can find details in the link above. Humane Pro After your 30-day trial is over, you can continue to use Hum
How does Humane protect my data and privacy? Can I trust Humane?
All your data is stored securely in Amazon Web Services's (AWS) data centres located in Sydney with proper encryption. AWS is our partner though the AWS Activate program. All your information is encrypted and never shared with anyone, unless you specifically ask us to using the platform. We make money from the yearly subscription and never sell any of the data to any third parties. We've been a part of [Health 10x](https://www.founders.unsw.edu.au/programs-s
How can I add, edit, delete and share documents with Humane?
You can use Humane to securely store your NDIS related documents. No documents are shared with any of your providers or anyone else unless you yourself share them on the platform. In order to add and share documents you need to follow the below mentioned steps - Click on the Document option from the side menu Documents page Click on Add Document option, fill in all
How do I add, edit or delete service providers?
Click on the Providers tab in the side menu. Click on the Add Providers button. Insert all the information and click on Add button to save the provider. Adding providers page and button Edit or Delete an existing provider As shown in the image below, you can click on Edit button to change the information and the
How do I pay for Humane Pro plan?
Once you've started using the platform and you decide to pay, you can follow these steps - Click on the Account option in the top right bar. Account button Then click on the Billing page option from the left menu bar. Billing page Click on **Upgrade t